Refund policy
Effective Date: January 1, 2026
At Hashiori, customer satisfaction is one of our highest priorities. We stand behind the quality of our products and want every customer to shop with confidence. If your purchase doesn't meet your expectations, we're here to help with a straightforward return and refund process.
30-Day Free Returns
We proudly offer free returns within 30 days of receiving your order.
If you are not completely satisfied with your purchase for any reason, you may request a return within 30 calendar days from the delivery date.
Return Eligibility
To qualify for a return, your item should:
- Be returned within 30 days of delivery.
- Be in its original condition.
- Include original packaging whenever possible.
- Not show excessive wear, misuse, or intentional damage.
We understand that customers may inspect products after delivery, and reasonable handling will not affect your eligibility.
Free Return Shipping
Eligible returns are provided with free return shipping whenever applicable.
Our support team will provide return instructions after your request has been approved. Please do not return products without contacting us first.
How to Request a Return
Email us at:
Please include:
- Your order number
- Your full name
- A brief explanation
- Photos if the item arrived damaged or incorrect
Our customer support team typically reviews requests within 1–2 business days.
Refund Process
After we receive and inspect your returned item, we'll notify you of the refund status.
Approved refunds are issued to your original payment method.
Depending on your payment provider, refunds generally appear within 5–10 business days after processing.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
To speed up the process, include clear photographs of:
- The product
- The packaging
- The shipping label
- Any visible damage
Whenever possible, we'll offer a replacement or full refund at no additional cost.
Order Cancellation
Orders may be cancelled before they enter processing.
Once an order has been prepared for shipment, cancellation may no longer be possible.
If your order has already shipped, you may still request a return after delivery under this policy.
Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including:
- Items showing signs of misuse
- Products intentionally damaged after delivery
- Gift cards
- Final sale items clearly marked before purchase
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times vary.
If you still need assistance, please contact our support team.
Exchanges
If you received a defective product, we'll gladly arrange an exchange whenever inventory is available.
Our Commitment
Our goal is to make every purchase risk-free. We continually improve our products and customer service based on customer feedback.
If you have questions regarding returns or refunds, please contact us anytime:
Hashiori.site
Email: support@hashiori.site
Phone: +1 (604) 535-1450