Shipping policy

Effective Date: January 1, 2026

At Hashiori, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. We proudly offer free worldwide shipping so customers around the globe can enjoy beautifully crafted Japanese-inspired chopsticks and tableware with confidence.

Order Processing

All orders are carefully reviewed and prepared before shipment.

Processing Time: 1–3 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing may require additional time.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Shipping Coverage

Hashiori proudly ships to customers worldwide.

We work with trusted international logistics partners to ensure reliable delivery to most countries and regions.

If shipping is temporarily unavailable to your location, our customer support team will notify you promptly and provide available alternatives whenever possible.

Shipping Cost

We are pleased to offer:

Free Worldwide Shipping on Every Order

There are no minimum purchase requirements or hidden shipping fees.

Please note that local customs duties, import taxes, or government-imposed fees, if applicable, remain the responsibility of the customer.

Estimated Delivery Time

Estimated delivery time for most destinations is:

7–14 business days

Delivery estimates may vary depending on:

Destination country
Customs clearance
Local courier services
Weather conditions
National holidays
High shipping volumes

These delivery estimates are provided as general guidelines and cannot be guaranteed.

Order Tracking

Tracking information will be sent by email once your package has been dispatched.

Please allow up to 72 hours for tracking updates to appear after shipment.

If you have not received tracking information within several business days after shipping confirmation, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is entered, please contact us immediately.

We will do our best to update the address before shipment, but once an order has been dispatched, address modifications may no longer be possible.

Hashiori cannot be held responsible for delays or failed deliveries resulting from incorrect customer-provided information.

Lost or Delayed Packages

Although most orders arrive within the estimated timeframe, occasional delays may occur.

If your package appears delayed beyond the estimated delivery period, please contact our support team. We will work directly with the shipping carrier to investigate the shipment and provide updates.

If a shipment is confirmed lost in transit, we will gladly arrange a replacement or issue a refund whenever appropriate.